Business Process Outsourcing (Legal)

 

• Application of BPO to legal functions such as administrative tasks including accounting and billing, document review and management, intellectual property administration, legal animation and graphics for courtroom exhibits and presentations, legal coding, legal research, legal transcription, litigation support, records management and retention, secretarial work.

 

• Advantages of BPO for legal functions result in high-quality security implementation, near error-free legal documents in time to meet deadlines, round-the-clock customer service regardless of time zone differences, technology expertise, trained teams headed by legal professionals.

 

• Types of typical contract structures for legal process outsourcing (LPO) include the direct contract (the most common means of establishing the contractual LPO relationship, in which the firm needing legal services contracts directly with an LPO provider), managed outsourcing (in which the firm requiring LPO services establishes contact with an LPO provider, but then retains another law firm directly to coordinate such provider's activities and to ensure quality control), required outsourcing (in which the firm requiring LPO services mandates only a limited extent of outsourcing, either to diminish the external cost or to fulfill statutory or confidentiality requirements), multi-sourcing (the most complex form of LPO, in which the outsourced work is parsed among various LPO providers in order to reduce risk and to take advantage of each provider's strengths, helpful in cases where different expertise is required for different tasks in a case, and also helpful in attempting to play one LPO provider against another, in order to get better pricing).

 

• Responsible for the sourcing and selection and procurement of legal services from outside providers, and then managing the business side of relationships with such outside providers and other legal services providers, for both law firms and in-house law departments.

 

• Negotiated alternative fee arrangements (AFRs) such as caps, contingency fees, fees by stage, guaranteed maximum fixed fees, success fees, triggered discounts.

 

• Researched and located alternate legal service providers.

 

• Established benchmarks through data analytics for internal and external legal costs and times for numerous legal tasks and combined all such information in a searchable matrix.

 

• Tracked the performance of all providers, and published the results throughout the enterprise for review and comment.

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    Last updated 200610_2310